Privacy Policy

Effective Date: November 2025
Last Updated: November 2025

This Privacy Policy describes the policies of Susan C. Lloyd CPA, 329 Lake Boulevard, Redding CA 96003 USA, email help@1cpa4u.com, phone 530-221-1609, regarding the collection, use, and disclosure of information obtained when you use our website (https://1cpa4u.com) (the “Service”).
By accessing or using the Service, you consent to the practices described below. If you do not agree, please discontinue use of the Service.

We may revise this Policy at any time. Updates will appear on this page with the revised effective date. Continued use of the Service after any update constitutes acceptance of the new Policy.

1. Information We Collect

We may collect and process the following categories of information:

1. Personal Information

• Name
  
  
• Email address
  
  
• Phone number
  
  
• Physical or mailing address
  
  
• Payment or billing information (for transactions or quotes)
  
  
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)
  
  

1. Non-Personal Information

• IP address, browser type, and device information
  
  
• Website usage patterns and analytics data
  
  
• Cookies and similar tracking technologies
  
  

1. Customer Communication & Activity

• Records of inquiries and service requests
  
  
• Appointment details and preferences
  
  
• Testimonials and customer feedback
  
  
• Service history
  
  

2. How We Collect Information

We collect information in the following ways:

• When you complete forms or otherwise submit personal information on the website
  
  
• When you communicate with us directly (email, phone, SMS, etc.)
  
  
• Automatically through analytics, cookies, or tracking technologies when you interact with the Service
  
  

3. How We Use Your Information

Your information may be used for the following purposes:

• To provide, operate, and improve our services
  
  
• To process payments and transactions
  
  
• To communicate with you about inquiries, appointments, or service updates
  
  
• To create and manage user accounts
  
  
• For marketing or promotional communications (only with your consent)
  
  
• For customer feedback and testimonials
  
  
• To enforce our Terms & Conditions and comply with legal obligations
  
  
• For administrative purposes and recordkeeping
  
  
• To display targeted advertising relevant to your interests
  
  
• For website functionality, analytics, and fraud prevention
  
  

If we wish to use your data for any purpose not listed here, we will obtain your consent before doing so.

4. SMS Messaging & Compliance

By opting in to our SMS messaging services, you agree to receive text messages related to our services, such as appointment reminders, customer support, and important updates.

Required Carrier Disclosure
By subscribing to our text messages, you agree to receive recurring messages regarding your account and our services. Message & data rates may apply. Text HELP for help or STOP to cancel. Message frequency varies based on your interaction with our business.

Opt-In & Consent

• You will only receive SMS messages if you have explicitly opted in.
  
  
• We maintain timestamped records of all opt-in actions.
  
  
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.
  
  

Opt-Out Instructions

• You may cancel SMS notifications at any time by replying STOP.
  
  
• You will receive a confirmation, and no further messages will be sent unless you re-opt in.
  
  
• All opt-out requests are processed within 24 hours.
  
  

Help & Support

• Reply HELP for assistance or email help@1cpa4u.com.
  
  
• Customer support is available during normal business hours.
  
  

Carrier Information
Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

SMS Data Protection
We do not sell, rent, or share mobile opt-in information or consent records with third parties for marketing or promotional purposes. Data may be shared only with subcontractors or SMS providers as necessary to deliver the service.

5. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share limited data only in the following cases:

1. Service Providers
   Trusted third parties who assist in business operations (e.g., payment processors, scheduling software, SMS aggregators). These providers are contractually obligated to maintain confidentiality and data security.
2. Legal Compliance
   To comply with laws, regulations, court orders, or other legal requests, or to enforce our agreements and protect our rights.
3. Business Transfers
   If our business is merged, acquired, or transferred, your information may be included among the transferred assets under the same privacy protections.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy or as required by law—generally 90 days to 2 years after account termination.
Certain information may be kept longer for recordkeeping, legal compliance, or fraud-prevention purposes. Non-identifiable aggregated data may be retained indefinitely.

7. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

• Encryption of sensitive information in transit and at rest
  
  
• Secure authentication and access controls
  
  
• Employee training on data protection
  
  
• Regular security assessments and software updates
  
  
• Secure backup and disaster-recovery systems
  
  

Despite these efforts, no online transmission or storage system is completely secure, and we cannot guarantee absolute protection.

8. Cookies & Tracking Technologies

We use cookies and similar tools to:

• Analyze website traffic and user behavior
  
  
• Remember preferences and improve user experience
  
  
• Measure the effectiveness of our services and marketing
  
  

You can manage cookies through your browser settings; disabling cookies may limit certain website features.
For details, please review our separate Cookie Policy.

9. Your Rights & Choices

Depending on applicable laws, you may have the right to:

• Access, correct, or delete your personal information
  
  
• Request a copy of your data
  
  
• Withdraw consent for data processing
  
  
• Opt-out of marketing emails via “Unsubscribe” links
  
  
• Opt-out of SMS by replying “STOP”
  
  
• Restrict or object to certain processing activities
  
  

To exercise these rights, contact us at help@1cpa4u.com. Requests will be addressed in accordance with legal requirements.

10. Third-Party Links

Our website may contain links to other sites not operated by us. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies before providing any personal data.

11. Changes to This Policy

We may update this Policy periodically. The most current version will always appear on our website, and the effective date will indicate the last revision. Substantial changes may also be communicated via email or notice on the site.

12. Contact Information & Grievance Officer

If you have questions, concerns, or complaints regarding this Privacy Policy or our data-handling practices, please contact:

Susan C. Lloyd CPA
329 Lake Boulevard, Redding CA 96003
Email: help@1cpa4u.com
Phone: 530-221-1609
Website: https://1cpa4u.com

We will respond to all inquiries in accordance with applicable law.

By using our website and services, you acknowledge and consent to the terms of this Privacy Policy.